Questions & Answers
Who is Tom Phillips?
Which museums own prints by Tom Phillips?
How can I buy prints from 57talfourd.com?
What about framing?
What guarantee of authenticity will I get with my artwork?
Tell me more about pricing and shipping?
When will I receive my order?
Can I ship to a location other than my home?
Is the artwork insured?
How is the artwork packaged?
Who do I contact if I have problems with shipping or delivery?
What is your returns policy?
What if my artwork arrives damaged?
What if the print I receive is not the one I ordered?
What about customer support?
Why am I experiencing difficulties ordering from the site?
How do I report problems I encounter on the site?
What is a cookie and why does 57talfourd.com require them?
How can I provide feedback?
What is your policy on Privacy?
Are there Email Updates?
Who is Tom Phillips?
Tom Phillips is one of Great Britain's most renowned and prolific artists. His career spans more than 40 years, and his prints, paintings and sculptures are held by the world's most prestigious museums and collections.
More detailed information can be found in his bio at tomphillips.co.uk .
Which museums own prints by Tom Phillips?
Among them are The British Museum, Tate Britain, the National Portrait Gallery (London), and the Metropolitan Museum of Art (NYC). The prints offered here are not mass-produced. They are editioned works of the same high quality as those held by international museums and collections.
How can I buy prints from 57talfourd.com?
You can shop online, we accept payment by Paypal, or, if you prefer to pay by cheque, contact us by e-mail. Whatever method you choose we offer a 28-day straightforward money-back guarantee should you be unhappy with your purchase for any reason.
What about framing?
All works are sold unframed and the price quoted reflects this. If requested we are always happy to offer advice on framing.
What guarantee of authenticity will I get with my artwork?
All prints will be signed and numbered by the artist and arrive with documentation clearly stating the edition number.
Tell me more about pricing and shipping ?
Prices are inclusive of VAT, packaging and shipping. Prices at 57talfourd are subject to change. This is standard practise in edition publishing, where prices will rise as the edition starts to sell out.
When will I receive my order?
We will usually ship out within five business days, often less. Once the order leaves our location, delivery time within the UK and Europe usually takes three days, within the US seven days, elsewhere in the world delivery is usually within ten days. Once your order has been shipped we will email you details. If we anticipate any delays with your order we will notify you. All deliveries are made via a registered express signed-for service. You can give any delivery address, including a work or neighbour's address, but a signature will be required.
Can I ship to a location other than my home?
Yes. When you are purchasing you are given the option to ship to any address that you choose.
Is the artwork insured?
All items are fully insured during transit to cover damage, loss or non-delivery. If, for whatever reason, you are concerned about the status of your delivery, please
How is the artwork packaged?
Our prints are wrapped in acid free tissue and packaged in strong conservation quality protective boards designed to protect the works in transit. Large format artworks will be packaged in reinforced, large-diameter tubes
Who do I contact if I have problems with shipping or or delivery?
If you experience any problems, please
What is your returns policy?
As long as the work is returned to us in the condition it was received, we offer a straightforward, no-questions-asked 28-day money-back guarantee. Please contact us to arrange your return.
What if my artwork arrives damaged?
In the unlikely event that the artwork arrives damaged, contact us immediately so we can guide you through your options. These may include replacing the damaged work or a full refund.
What if the print I receive is not the one I ordered?
You may return your purchase within 28 business days for a full refund. We require that the artwork be returned in its original packaging to ensure safe shipment. We also require that the artwork is shipped using a registered, insured service. You must also include the original invoice information for customs purposes.
What about customer support?
We are happy to help with any questions about purchasing, framing, shipping, displaying, and caring for the work you select. Please
Why am I experiencing difficulties ordering from the site?
The most common cause of difficulties is that users have turned off the 'accept cookie' or 'cookies enabled' option in their browser menus. In order for our site to offer a secure transaction process, your browser's options will need to be set to accept cookies. If you continue to experience problems, please contact us.
How do I report problems I encounter on the site?
If you experience any difficulties or encounter errors, please . Please give us as much detail on the exact error messages returned, the time you experienced them, and the result of the error. We will endeavour to investigate the cause of the problem and rectify it immediately.
What is a cookie and why does 57talfourd.com require them?
A 'cookie' is a small piece of information that our server temporarily stores with your web browser. It does this so that our server can remember you and tailor the site to your requirements. Cookies are the most efficient way for web browsers to track information. For example, the currency you choose is stored as a cookie. We do not store confidential information as a cookie. Your cookie information is never given to any third parties.
How can I provide feedback?
We love your feedback good or bad. Tell us how you use the site, what you you love or hate about it or how we could improve it. Please
What is your policy on privacy?
We are firmly committed to respecting your privacy. We do not share your details with any third party. Cookies are used on this site, but only to remember your address details for future purchases.
Are there email updates?
From time to time we may email you to inform you of new editions, though you may ask us remove you from our mailing list at any time by and putting 'unsubscribe' in the subject box.